Refund policy

Return & Refund Policy

We want you to enjoy your LockFresh with complete confidence. Because every order is shipped specially for you, our policy focuses on making sure your item arrives in perfect condition rather than on physical returns.

Change of Mind
As each order is fulfilled individually, we're unable to offer returns or refunds for change of mind. Please review your order carefully before completing your purchase, and reach out if you have any questions before ordering.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, we'll make it right at no cost to you. Contact us within 30 days of delivery at info@lockfresh.shop with your order number and a photo or short video showing the issue. Once confirmed, we'll arrange a free replacement or a full refund. There's no need to send the item back.

Non-Delivery
If your tracking shows no movement or your order hasn't arrived within a reasonable time, contact us and we'll investigate with the carrier and resolve it with a replacement or refund.

Shipping Times
Orders are processed within 1–5 business days and typically delivered within 7-12 business days. The 30-day support window begins on the date you receive your item, not the order date.

Refunds
Once your issue is confirmed, approved refunds are issued to your original payment method within 5–10 business days. Please note it can take additional time for your bank or card provider to post the refund.

EU Customers – 14-Day Right of Withdrawal
If your order is shipped to a European Union member state, you have the right to cancel your order within 14 days of delivery, for any reason. Contact us at info@lockfresh.shop to arrange this.

Questions?
For any questions about your order, email us anytime at info@lockfresh.shop and we'll get back to you within 24 hours.