Shipping policy
Shipping Policy
Thank you for visiting and shopping at LockFresh. The following are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please allow additional processing time during high-volume periods, promotional events, and holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping — estimated delivery 7–12 business days* — Free (or as shown at checkout)
*Estimated delivery time reflects transit time after your order has been processed and shipped. It does not include the 1–5 business day processing period.
Delivery delays can occasionally occur due to carrier issues, customs, weather, or other circumstances outside our control.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). Please note it can take a few days for tracking information to update as your parcel makes its way to you.
Domestic Shipping (United States)
We currently ship throughout the United States. Delivery times are as estimated above and may vary depending on your location.
International Shipping
At this time, shipping destinations may be limited. If we ship to your country, delivery times and rates will be displayed at checkout. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the product price or shipping cost.
Order Delays
Because our products are shipped from fulfillment centers, occasional delays may happen. If your order is significantly delayed, please contact us at info@lockfresh.shop and we'll do everything we can to help.
Wrong or Incomplete Address
Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, the customer may be responsible for reshipment costs.
Lost, Stolen, or Damaged Packages
LockFresh is not liable for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please contact your local carrier first, then reach out to us at info@lockfresh.shop.
If your item arrives damaged, please contact us immediately with photos so we can make it right. (See our Return & Refund Policy for details.)
Contact Us
If you have any questions about your shipment, please contact us at:
📧 info@lockfresh.shop